Returns & Refund

Effective Date: July 25, 2026

At Skyline Mercantile LLC, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help. Please review our Refund & Return Policy below to understand your options and the conditions for returns, exchanges, and refunds.

Return Eligibility

You may request a return within 30 days of receiving your order. To be eligible for a return, the item must:

• Be unused, unworn, and in its original condition.
• Be returned in its original packaging with all accessories, manuals, and labels included.
• Be accompanied by proof of purchase, such as your order confirmation or receipt.

Items that do not meet these conditions may not qualify for a refund or exchange.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

• Personal care and hygiene products that have been opened or used.
• Gift cards.
• Downloadable digital products.
• Clearance, final sale, or marked non-returnable items.
• Customized or personalized products.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery. Include your order number along with clear photos of the item and its packaging so we can review your request and provide a suitable resolution as quickly as possible.

Return Process

To initiate a return:

1. Contact our customer support team with your order details.
2. Wait for return authorization and return instructions.
3. Securely package the item and ship it using the provided instructions.
4. Once we receive and inspect the returned item, we will notify you of the status of your return.

Returns sent without prior authorization may not be accepted.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method. Depending on your financial institution, it may take 5–10 business days for the refund to appear in your account.

Original shipping charges are generally non-refundable unless the return is due to our error or a defective product.

Exchanges

We only replace items if they are defective, damaged, or if you received the incorrect product. If you require an exchange, please contact our customer support team to begin the process.

Return Shipping

If the return is due to a defective, damaged, or incorrect item, Skyline Mercantile LLC may provide a prepaid return label or reimburse reasonable return shipping costs where applicable.

For returns based on personal preference, change of mind, or ordering the wrong item, the customer is responsible for return shipping costs unless otherwise stated.

Late or Missing Refunds

If you have not received your refund:

• Verify your bank account or credit card statement.
• Contact your credit card provider, as processing times may vary.
• Reach out to your bank, as refunds can take several business days to be posted.

If you have completed these steps and still have not received your refund, please contact our support team.

Order Cancellations

Orders may be cancelled before they are processed or shipped. Once an order has been shipped, it can no longer be cancelled and must instead follow our return procedure after delivery.

Contact Us

If you have any questions about our Refund & Return Policy or need assistance with a return, please contact us:

Skyline Mercantile LLC
Email: info@skylinemercantilellc.com

We are committed to providing a smooth and hassle-free shopping experience and will do our best to resolve any concerns promptly and fairly.